Legal
Fair and clear, like everything else we do.
Last updated: 2026-09-12
This Refund Policy applies to services provided by APXWE. Because our services involve dedicated design, development and consultant time, refunds are assessed based on the work already performed. Our goal is always a fair outcome for both sides.
If you cancel a project after paying an advance but before any design or development work has started, your advance is refunded in full, or credited to a future project at your choice. Work is considered started once our team has begun design, development or configuration activities on your project.
If you cancel after work has begun, we deduct the value of work already completed (calculated at the milestones or rates stated in your quotation) and refund the remaining balance. Deliverables for the completed portion, if any, are handed over to you.
Deposits covering completed milestones are not refundable, since the time and expertise have already been invested and delivered.
Hosting, domain and maintenance charges for the current billing period are not refundable once the period has started, because the costs have already been incurred with third-party providers on your behalf. You may cancel renewal at any time before the next billing cycle, and the service will not auto-renew.
Charges already paid to third parties on your behalf — such as domain registration, hosting purchases, premium plugins, licences, app store fees or payment gateway charges — are not refundable by us. These remain governed by the respective provider's own refund rules.
Approved refunds are processed within 7–10 working days through the original payment channel used at the time of purchase. Where a payment channel does not support reversals, we will coordinate an alternative with you directly.
Refunds are not applicable in the following situations:
To request a refund, email apxwe01@gmail.com with your project name, payment details and the reason for the request. We acknowledge every request within 2 working days and aim to resolve it fairly within 7 working days.
